Booking policies & salon info

All appointments are booked in advance through my online booking system, where you can see treatments, prices and available times at any hour.

A 20% deposit is required when booking online. It is deducted from your total treatment cost on the day.

If you're unsure which treatment to select, please contact me before booking. I'm always happy to help!

Plans change, so I kindly ask for at least 24 hours' notice if you need to cancel or reschedule.

More than 24 hours' notice

• Rescheduling: your deposit transfers to your new appointment.
• Cancelling: your deposit is non-refundable.

Less than 24 hours' notice

• A fee of 20% of the total booked service cost applies.
• If a 20% deposit was paid, it is kept as the cancellation fee.
• If no deposit was collected, the 20% fee is invoiced separately.

Where available, you can also reschedule through your Timely client account with the required notice.

A no-show is when a client doesn't attend their appointment without notice. A 50% no-show fee applies to the total value of the services booked.

• If a 20% deposit was paid, it is kept and the remaining 30% is payable.
• If no deposit was collected, the full 50% is charged or invoiced.

Appointment times are reserved just for you, and missed appointments can't always be offered to another client.

Please aim to arrive on time, and message me as soon as possible if you're running late.

Depending on how late you are and the treatment booked, your appointment may need to be shortened or rescheduled so other clients aren't affected. I'll always do my best to accommodate you.

A 20% deposit is required for online bookings, with the balance payable at your appointment. Your deposit is part of the total cost and follows the cancellation conditions above.

Card payments are accepted. Any applicable surcharge is shown or communicated before payment. Outstanding cancellation or no-show fees may be paid by invoice or another authorised method.

All new clients complete a consultation form before their first appointment. It covers your treatment history, preferences and any sensitivities or contraindications, and includes acknowledgement of these policies.

Please make sure the information you provide is accurate and up to date.

Lash appointments

• Arrive with clean lashes, free from mascara, eye makeup and oily products.
• Avoid wearing contact lenses during treatments where removal is required.
• Let me know about any recent eye irritation, infections or sensitivities.

Brow appointments

• Arrive with clean brows, ideally free from makeup and heavy skincare.
• Avoid irritating or exfoliating the area before waxing.
• Tell me about recent skin treatments, retinoid use, sensitivities or reactions.

All appointments

• Complete any required consultation forms beforehand.
• Bring inspiration photos if you have a look in mind.
• Some treatments may need a patch test, consultation or postponement.